My Point Exactly

This is what I have being saying for a while now:

“A lot of technology was originally developed for people with severe disabilities,” Mr. Sinclair said. “But these solutions are proving valuable to a much broader range of people.”

Th Times is running a piece, At a Certain Age, Simplicity Sells in High-Tech Gadgets , in today's paper. It is worth the read, though it is light on examples. The article mentions the new Jitterbug, some new GPS units and some desktop concessions.

When are these companies going to realize that a few easy design tweaks can make their products more appealing (and accessible) to a wider audience? More high-contrast visual interfaces, more auditory and tactile cues, more text-to-speech. None of this would be expensive, bue all of it would make products better.

Finally, Pogue Speaks to US

David Pogue over at the NY Times has addressed our main issue in his blog: Gadgets With the Blind in Mind - Pogue’s Posts. A look through the comments so far (over fifty as of now) shows quite a range of responses from ignorant trolls to many insightful contributions. It is worth reading the comments (if you can drain the red from you eyes from the reaction to the troll comments).

Transit Info by Text Messages

Have you ever needed to take a bus or train but not had a schedule handy? Have you ever looked at the posted schedules at stops and found them missing or out of date? Or, like me, do your find printed schedules too difficult to read? I have a plan. However, I am not the first to think it up, as it has been implemented in some cities.

Public transit systems ought to offer schedules via text messages. You can access all sorts of data, from nearby restaurants to movie schedules to sports scores via Google's SMS system (see description at sms.google.com). Why couldn't the same system apply to transit schedules?

If each stop were label led with a stop ID, then a person waiting at the stop could send the stop ID to the designated text message service (e.g. GoTTA for the Triangle Transit Authority) and receive in return the next five buses expected at the stop. Sending the bus line (e.g. CHT NS for Chapel Hill Transit's NC route or TTA 412 for the TTA's 412 route) would return the remaining schedule for that bus for the day. I think that this system would be very useful. This could also be hooked up with those new real-time bus/train notification systems.

With such a system, transit authorities would not have to roll out real-time schedule signs at every stop to provide riders with access. Bus systems would not need to print and distribute so many bus schedules. Riders could access this information anytime and from anywhere.

This system makes buses and trains more convenient for everyone, but it also makes them more accessible to the disabled. Disabled people must rely disproportionately on public transit and have greater challenges reading and using available schedules. So I hope more cities adopt such systems for their accessibility as well as their convenience.

Fast Food Menus

Yet another gripe I have are the wall menus at fast food joints. From food court Burger King to local McAlister's Deli to the airport Starbuck's, all of these places have their menus on the wall, but no handy large print paper menu on hand. Asking the over-worked and under-trained cashier for help picking your meal either ends up in confusion or inappropriate questions and always holds up the line full of hungry folks. When I was a kid, I always picked and memorized one thing, "doublecheeseburgerlargefiriesandacoke". This worked well for McDonald's and BK's, but did not extend well to other spots. It definitely does not work today since I do not eat at either burger joint anymore. [See Fast Food Nation.] Why can't these places have a hard copy of the menu available?

I know that some do, usually a take-out menu. This is useful, but it would not cost these big franchisers a lot to design and distribute a large print version. Some might say that the menus are available (mostly) on the web, but who is going to print out and carry around a binder full of menus on the off-chance they hit a fast food spot that day?

Food for thought.

The Graying of the Web (NYTimes)

The Times has a great article on the elder segment of web users. They may be evolving into to major new web force with very different web usage and consuming patterns. In addition to virtual changes, I think the baby boomer generation will push designers to develop more accessible (but still stylish) tangible products.

Second Success with Unabridged Audible.com Releases

As you can read in earlier posts, here and here, I have been waging a one-person campaign to see more unabridged audiobooks on Audible.com. I had a first success with Ron Rosenbaum's Explaining Hitler. Just a few weeks ago, I saw that Doris Kearns Goodwin had released the unabridged version of Team of Rivals on Audible.com. I had emailed Ms. Goodwin several months ago about doing just this. I can not be sure that this was not coincidence, but hopefully this counts as a second battle won.

Off-Topic: Changing Things

I am a big believer in fixing problems that I find. I recently discovered some locations incorrectly mapped on Google. I submitted a correction to Google, but I also let the affected businesses know. Here is a copy of my exchange with one of them.

Their response:

wecare@m400.alexlee.com to me Good afternoon, Thank you for contacting the Lowes Foods Customer Care Center. Thank you for bring this to our attention. We have forwarded your comments to the appropriate company official. Thank you for giving Lowes Foods the opportunity to serve you better and for shopping at Lowes Foods. Leslie Robbins Lowes Foods Customer Care Center

My email:

to lfscustomercare Your location at the Chatham Crossing Shopping Center in Chapel hIll is incorrectly mapped on Google Maps. It shown across from Southern Village here, As you know, it should be listed here. I submitted this to their contact us page, buy I am only a user. As an effected business, your request is more likely to be heeded. The reason I am sending you this is that I am legally blind. I live in ... and google mapped some nearby stores (CVS, Lowes, etc.) and found them to be ... Imagine my surprise when I went for a walk and never found them. Please see if you can have this fixed to save some other poor soul this trouble. Thank you

I hope this works. Either way, I will keep trying.

First success with "More Unabridged Auiobooks!"

I have had my first success with my grass root campaign for more unabridged audio. I received an email this week from Ron Rosenbaum, the author of Explaining Hitler. I read this book a few years ago on cassette, but could not find it on Audible.com. I emailed Mr. Rosenbaum, who was kind enough to see that his book will be published on Audible.

From the email:

It took a while but we've made arrangements for books on tape to make the Hitler book available on audible.com. I'm not sure when it will become available (just signed the paperwork) but thought I'd let you know it's happening. Best, ron rosenbaum

Thank you, Mr. Rosenbaum.

Response on Cell Phon High-Contrast Color Schemes

I had a response form Verizon (who obviously did not read my initial message carefully) which just blew me off. Here is the response and my response:

As I said in the original message, I had difficulty testing each phone in the store. First, the store's inventory did not match the online store's inventory. Second, I was unable to turn on many models. Lastly, it was not easy to search for the correct font/display.color/theme settings on each phone that I could turn on since I am legally blind. Can you at least suggest it to Verizon's accessibility team that they (1) test each phone for high-contrast color scheme options and publish the results and (2) they suggest /require the suppliers to add high-contrast color scheme options if they do not already have them? Thank you. On 4/27/06, Verizon Wireless Customer Service S - Hide quoted text - wrote: Thank you for contacting Verizon Wireless through our website. I appreciate your inquiry regarding starting service with Verizon Wireless. My name is Desmond, and I am happy to assist you today. Unfortunately, I am unable to inform you which handsets have the contrast capabilities you are in need of because I do not have each handset available to test for you. I would recommend visiting your closest Verizon Wireless direct store which will have working models of the handsets we offer for you to test. I apologize for any inconvenience this may cause. To obtain a list of stores in your area, please click on the following link, which will direct you to our "Store Locator" page: www.verizonwireless.com/storelocator We provide three options to choose from for obtaining new service with us: 1. You may place orders online by clicking on the following link, www.verizonwireless.com/plans which will direct you to the "Plans" page of our website. 2. You may visit a local Verizon Wireless store in your area, where a sales representative will be happy to assist you. To obtain a list of stores in your area, please click on the following link www.verizonwireless.com/storelocator which will direct you to the "Store Locator" page of our website. 3. Additionally, service may be ordered over the telephone by calling our Verizon Wireless Sales Department at 1-800-2-JOIN-IN (256-4646). A representative will be happy to assist you with your request. We appreciate your business. Please contact us at our website for any of your future needs. Again, thank you for using Verizon Wireless products and services. Sincerely, Desmond Verizon Wireless Customer Service "We never stop working for you!" If you have received this e-mail in error or are not the intended recipient, please notify us immediately by replying to this e-mail and deleting it and all copies and backups thereof. If you are the intended recipient and are a Verizon Wireless customer, this response is subject to the terms of your Customer Agreement.

So to whom can I write, if I want a real reesponse?

High-contrast Cell Phones

I am looking at getting a new cell phone. I don't need a fully voice-controlled, phone, but I would like one where the text is large and easy to read. I am having a hard time finding one. Companies do not advertise high contrast text settings, even if they have them.

My wife and I are currently planning to leave our current cell phone provider and are strongly considering Verizon. The main issue is that I am legally blind with partial sight. I don't need the text-to-speech features of the LG VX 4500. I need a phone with a clearly legible text where the font color contrasts sharply with the background color (black on white, white 0r yellow on black, etc). I went to a Verizon store to check the phones, but it was not possible to check many phone (the stores inventory did not match the website, many of the phone on display could not be turned on and it was not easy to check the Display Settings of the phones that were on). Is there a way to find out which phones have high-contrast color themes? The only one I could find is the CDM 8945, but I don't need all the VCAST features and don't want to have to pay for them. A serious attempt to help would be appreciated.

UPDATE: I have posted a link to a review of the Jitterbug phone. The Jitterbug might be the best phone for folks with low, but functional, vision.

Update on "More Unabridged Auiobooks!"

I have heard back from one more publisher in my mini-crusade for more digital unabridged audiobooks. ________________________________________

From: @tantor.com Date: Mar 27, 2006 11:49 AM Subject: Re: Releasing more unabridged books on Audible.com

Thank you for your interest in Tantor Media. I am thrilled to hear you have enjoying our selection of titles. We are in the process of renegotiating our contract with Audible and I'm sure we will continue to release our titles available for download with Audible.

We do not have any current plans to release another William Gibson novel on audio, but will keep your suggestion in mind and certainly appreciate your input.

Sincerely, Tantor Media 114 Mill Rock Rd E Old Saybrook, CT 06475 877-782-6867x24 www.tantor.com

Tantor

More Unabridged Auiobooks!

I have begun a personal campaign to get more unabridged audiobooks released, especially on Audible.com or iTunes. I have contacted several publishers, including Highbridge, Tantor and Basic Books among others, and several authors, including Peter Bernstein, Doris Kearns Goodwin, Jagdish Bhagwati, Joseph Stiglitz, Simon Singh, and Ron Rosenbaum among others. Some have even gotten back to me.

I have collected and attached all of the responses that I have collected so far. I stripped off the contact information, so, if you are inclined to contact the same people, drop me an email and I can share those with you.

Does anyone know how to contact the big publishing houses like HarperAudio, Simon & Schuster or Random House?

Some have argued that distribution costs for audiobooks, especially unabridged versions of longer books, are too high. I would think that this is true for distrubitng books via CD or cassette, but not electronically via Audible.com or iTunes. I know some authors are worried about DRM (illegal file sharing), but my impression is that most illegal copies are from CDs or cassettes and not pirated from iTunes or Audible.com.

___________________________________

From: perseusbooks.com Subject: RE: Releasing audiobooks via Audible.com

Hello - Wonderful to hear of your interest in the Basic Books list.

Unfortunately, since we do not produce our own audiobooks, it would be up to audible to sub-license those titles from us.

It would be appreciated if you would let them know of your interest. If Audible then feels there is a wider market for these books they would contact us and let us regarding licensing.

Again, thanks for your interest in our publications. It's always a good thing to hear directly of a reader's interest.

Best, Bill Smith Domestic Rights Manager The Perseus Books Group

___________________________________

Subject: FW: Question for Daniel Yergin about releasing his books on Audible.com

Hi,

I work in Dr. Yergin's office--thank you for your inquiry. Do you know how Audible.com works? I can't find anything on their website. Do they just take an existing audio tape or do they sometimes make their own versions?

Any info you have would be appreciated and we will look into it.

Best regards, Amy Kipp Executive Assistant to Daniel Yergin

___________________________________

Subject: Re: DORISKEARNSGOODWIN.COM

One of the great joys of writing is receiving reactions like yours. I am glad you are enjoying my book on LBJ.

Right now, the unabridged version of Team of Rivals is only available in libraries. I have passed your note on to Simon & Schuster and we'll let you know if the unabridged version becomes available for retail purchase. I hope in the meantime you might hear the abridged version.

Thank you for taking the time to write to me.

With all best wishes, Doris Kearns Goodwin

___________________________________

From: HighBridge.Audio Subject: RE: Gnd, Germs and Steel

Thank you for your email to HighBridge Audio. I apologize for some of our abridged titles. We have been trying to limit our releases to unabridged, but sometimes the length causes the price to be prohibitive for us to cover costs and publish. We have tried to make the cost workable for everyone, but it doesn't always work out that way on the longer titles.

Our library customers prefer the unabridged titles as well, so we hear this from them as well. I have passed your suggestion on to our production manager and editors for HighBridge. They appreciate your feedback. Audible is a growing business partner for HighBridge and you should be finding more of our titles with them in the future.

Thanks for the comments about our catalog. Our staff works hard to find good titles to publish. Have you read Secret Life of Bees? That's a great book!

Peter Regan HighBridge Audio

___________________________________

Subject: Re: Releasing unabridged Explaining Hitler on Audible.com

Thank you for your interest in my book. I'm unfamiliar with audible.com but certainly would be willing to see if what you ask could be done. I know I sold the rights to "Books on Tape" which puts out a casette version so I don't know who has the authority to make the release. Do you have any suggestions for how to "release" it to Audible.com. If not I can ask my literary agent what control I have in the matter.

Again I appreciate your inquiry and will try to see what can be done.

Yours truly, Ron Rosenbaum

___________________________________

From: Jagdish Bhagwati Subject: Re: Releasing your Books as Unabridged Audiobooks on Audible.com

I am sory to hear about your going blind.

I do not know how to do what you suggest but will tell my publishers about your suggestion.

My best wishes to you,

Professor Bhagwati

___________________________________

Subject: Re: Contact Request

The abridged audios are the only audios that exist.

I regret that we do not own unabridged audios and therefore are unable to fulfill your request.

Sincerely, Barbara Bernstein, Exec. VP Peter L. Bernstein, Inc.

___________________________________ Audiobooks

Be a Podguide!

I have writtien before about audio tour podcasts, where anyone can make a audio tour of anywhere and distribute it as a podcast to anyone with an iPod. I would like to call on anyone with something interesting to say to create podguides about their favorite places. Whether it is a museum exhibit or the local downtown or ever a nearby mall, take a walk through it with your tape recorder and let everyone know why it is worth visiting. Though this would help any person see what you see, it would greatly help the visually impaired, like myself, see what we cannot see alone.

Lend us your eyes!

On the Side: Inaccessible accessibility

A couple of months ago, the Times' David Pogue wrote an article, Spending Time to Save Time, about why we do not take enough advantage of available computer technology that could make our lives easier, more productive or both. The lessons Pogue discusses apply directly to adoption of any level of 'assistive technology' whether it is a fancy screen reader or a simple Internet Explorer trick to make the text larger. I have spent countless hours finding these little ways to make using my computer easier and it has been an investment too high for most people. I would like to extend Mr. Pogue's call on software makers to make accessibility feature more accessible.

Accessibility Switch

The technology guy for the NY Times posted some thought about an issue that had not crossed my mind, "But What About the Color Blind?". I think that browsers should come with some default accessibility option. I do not mean the complicated range of options available now, but a simple on/off switch. This switch would automatically reformat all websites in some easy to read, high contrast and nice looking style, something that uniformly addresses the widest range of accessibility issues. For more advanced users, they could leave all the tweaks available now. For those who prefer simplicity, this accessibility switch could make a huge difference in the quality of internet life. Such a feature on publicly available machines, at kiosks or in computer labs for example, would allow anyone to make the web accessible with the touch of a single button. I suspect that the technology exists already. There is something called a style sheet that controls the look and feel of a web site. All it would take is a web designer could develop a style sheet with the characteristics listed above and the browser designers incorporated a single button that strained all web content through that style sheet.